Physaro, as data controller, attaches great importance to protecting and respecting your privacy. The purpose of this policy is to inform you of our practices regarding the collection, use, and sharing of information that you may provide to us through our website, accessible at https://www.physaro.fr.

By accessing our website and using our services, you acknowledge that you have read and understand this privacy policy and the information collection and processing practices described herein.

To this end, Physaro and all its employees are committed to :

  • Only collect and use data for a specific and legitimate purpose;
  • Only collect data for one of the following purposes:
    • Data required for the performance of contracts and requested services
    • Your express and specific consent
    • Duly justified legitimate business interest
  • Only collect and use data that is strictly necessary for processing purposes
  • Keep data only for a limited period of time consistent with the services provided;
  • Only transfer data when necessary and in compliance with legal security regulations;
  • Ensuring that your rights are respected and that the conditions for exercising them are respected.

1. THE INFORMATION WE COLLECT

1.1 Information you send us directly

When you use our services, you are asked to provide us with information, some of which can be used to identify you (“personal data”). This is particularly the case when you fill in our contact forms.

The data we may collect in order to use the service are:

  • Name
  • First name
  • Age
  • E-mail address
  • Postal address
  • Phone number
  • Password with non-reversible encryption
  • A copy of all exchanges between you and Physaro
  • Details of visits to our website

For each of them, you are informed which data is necessary and which is optional by asterisks on the input forms.

1.2 Information we collect automatically

In the event that you connect to our services using the functionalities of social networks made available to you (such as Facebook, Twitter, LinkedIn), Physaro will have access to some of the data (in particular name, first name, surname, photograph, e-mail address and number of friends) of your account on said social network, in accordance with the general terms of use of the social network concerned. If you are connected to our website and to a social network, certain parts of the website may be personalized for you when you visit our site by means of the information you have decided to make public.

If you wish to disable personalization, you must first connect to your social network and follow the procedures set up on this third-party site.

During each of your visits, we may collect, in accordance with applicable legislation and with your consent, where applicable, information relating to the devices on which you use our services or the networks from which you access our services, such as your IP addresses, connection data, type and versions of Internet browsers used, types and versions of your browser’s plug-ins, operating systems and platforms, data concerning your browsing on our site (in particular the pages visited, content, search terms used, duration of consultation of certain pages). This information is collected via cookies. This information may also be used to improve the functionality and performance of the application used.

1.3. How is your personal data collected?

The data we collect and process may be provided by you when you fill in forms on the company’s sites and applications or when you specifically give your consent.

Technical information is collected by means of your browser on the operating system and browser used, or via cookies.

2. HOW LONG WE KEEP YOUR DATA

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including any legal or accounting requirements and any legal accountability obligations.

In determining the appropriate retention period for personal data, we take into account its nature and sensitivity, the risk of harm that may arise from its unauthorized use or disclosure, the purposes for which we process it, and the possibility of achieving those purposes by other means, as well as applicable legal requirements.

The durations are as follows:

  • 5 years from the end of the customer relationship
  • 3 years for prospects from the date of the last visit to the website.
  • 13 months for cookies from the time they are placed on your computer or terminal
  • Geolocation data: only for the duration of the session or browsing.

3. USE OF DATA

Physaro only collects and uses data about you for specific purposes that are limited to what is necessary for you, namely :

3.1 Managing your entries

Physaro may request certain information, such as your e-mail address, in order to send you information and news. You can always unsubscribe from these news feeds by following the link in the e-mail.

This processing is carried out on the basis of your consent.

3.2 Communicating with you

Physaro may need to collect and process certain information necessary for the execution of the commercial relationship. For example, to provide after-sales services. This data enables us to communicate with you.

This processing is necessary for the fulfilment of our contractual obligations, or is carried out with your consent and/or is necessary for the establishment, exercise or defence of legal claims.

This data may also be used to inform you of changes to our services and to improve and optimize our services.

3.3 Communicating with third parties

Physaro may use your information if we believe it is necessary to defend ourselves in a court of law, where there is a legally enforceable duty or request to disclose, to take action against any activity that is or may be unlawful, to protect and defend any rights, or to secure our information systems.

3.4 Processing your order

Physaro cannot execute contracts concluded with itself or its business partners without obtaining certain information from you.

This processing is necessary for the performance of the respective contractual obligations.

When you carry out a transaction on our website, Physaro does not store your payment details, but only the details relating to the transaction (date, amount, place of delivery, etc.).

4. RECIPIENTS OF THE INFORMATION COLLECTED

In the course of using our services, we may share information about you, including personal data, with the subcontractors we use for technical services, payment services, or suppliers of analytical solutions and business software and applications.

We only share your data with the above-mentioned third parties in the following cases:

  • Where we use a service provider in connection with the performance of any contract entered into between you and us or in order to provide or improve our services;
  • When we use the services of technical subcontractors selected by the Company, on behalf of or on the instructions of Physaro, in particular to host and store user data on their servers and to ensure the integrity and security of our data.
  • When we use analytical solution providers to improve and optimize our website;
  • When we use software solutions and business applications to better manage our business;
  • When we are legally obliged to do so, in the event of an emergency involving public health or the physical integrity of a person, as part of inquiries and investigations, or in order to guarantee the rights, property and safety of the Company, its members and more generally any third party;

In the event of a sale of the Company or part of its assets, we reserve the right to share your personal data with the purchaser of such business or assets.

5. WHERE IS YOUR DATA TRANSFERRED TO?

5.1 Where does Physaro transfer data?

The Company does not wish your data to be stored outside the European Union. However, some service providers, in particular software solution providers, may be located outside the European Union.

Prior to transfers outside the European Union, Physaro undertakes to implement the procedures required to obtain the guarantees necessary to secure such transfers, in particular to countries that do not present an adequate level of protection, by means of the European Union’s standard clauses.

5.2 Where is the data collected via our website hosted?

Physaro calls on an IT service provider to host data related to the management of the website and applications.

This data is hosted on shared or dedicated servers at OVH. This subcontractor allows the IT service provider to choose the physical location for data storage. The IT Service Provider has chosen to host data on servers located in France.

You can find all the information you need to protect your personal data on their website: https: //www.ovh.com/fr/protection-donnees-personnelles/.

6. USER RIGHTS

In accordance with the provisions of EU Regulation 2016/679, known as the General Data Protection Regulation, you have the following rights to your data:

  • Right of access: you have the right to ask us what data we hold about you; you have the right to request the deletion of erroneous or obsolete data;
  • Right of correction and deletion: you have the right to correct your personal data and request its deletion;
  • Right to object: you have the right to object to the transmission of your personal data.
  • Right to data portability: you have the right to ask us for a digital copy of your data or to have it transferred directly to another service provider.
  • Right to lodge a complaint with the competent authorities: you have the right to lodge a complaint with the competent authorities if you consider that we have not respected your rights;
  • You have the right to define directives concerning the fate of your personal data after your death;

The exercise of these rights is, however, limited to the reasonable processing of your requests, for which we reserve the right to refuse any excessive requests or for reasons of legitimate interests (litigation or legal obligations or data necessary for the contractual relationship).

To exercise your rights, you can send us an e-mail via our contact form or write to us at the following postal address: 75-77 Avenue Parmentier 75011 Paris.

Proof of identity may be required.

7. MINORS

Article 40 of the French Data Protection Act, as amended, establishes a specific right to be forgotten for minors.

An Internet user under 18 years of age at the time of publication or creation of an online account may directly request Physaro to delete data concerning him/her, as soon as possible.

However, this deletion is limited when the information published is required for information purposes, for reasons of public interest or to comply with a legal obligation.

8. COOKIES

8.1 What is a cookie?

A cookie is a system capable of storing and/or collecting information relating to the navigation of the user’s terminal (computer, tablet, etc.), subject to the user’s consent and unless the user objects.

8.2 Purpose of cookies used on the web

These cookies enable Physaro to memorize information relating to registration or access to our services, to implement security measures or to adapt the presentation of services to the terminal’s display preferences (language, operating system, etc.). They also give you access to your personal account.

Cookies are used to compile statistics and volumes of visits to and use of the various elements making up the Services (pages and content visited, path taken), such as GOOGLE ANALYTICS, and to carry out studies in order to improve the content offered by the Services. Cookies also enable us to personalize your relationship with our company by offering you targeted advertising. To this end, we may use the services of online advertising companies.

If the User wishes to obtain more information on Cookies, his/her rights and how to block them, he/she may consult the http://www.youronlinechoices.eu/ website or the CNIL website at https://www.cnil.fr/vos-droits/vos-traces/les-cookies/. Users can also modify their cookie preferences directly from the cookie interface by clicking on this link

8.3 User’s choice concerning cookies

The User may at any time express and modify his or her wishes with regard to cookies.

The User can configure his browser so that cookies are saved or rejected, on a one-off or permanent basis.

By continuing your browsing after being informed of the categories of cookies that may be installed on your computer and their purposes, you are giving your consent to the deposit of cookies on your computer.

It is possible that the settings chosen may modify and/or restrict access to and use of the Services.

To this end, the Site includes different categories of cookies that will only be installed if you continue browsing after reading the banner on the first page of the site informing you of their existence and purpose, or once you have set your cookie preferences by using the link provided for this purpose on the Site. cookie banner.

8.3.1 Technical cookies

If you refuse to save cookies on your computer, you will no longer be able to benefit from a certain number of functions and your browsing on the Site may be modified or simply impossible.

Physaro declines all responsibility concerning the consequences linked to the degraded functioning of the Services resulting from the impossibility for Physaro to record or consult the tracers necessary for the functioning of the Site refused or deleted by the User.

8.3.2 Statistics and audience analysis cookies

These cookies enable us to compile statistics concerning the volume of visits to our websites and services (number of visits, unique visitors, pages viewed) and statistics concerning the use of the various elements that make them up (sections and content visited, navigation paths taken).

These cookies also enable us to improve the interest and ergonomics of our website, our services and the various elements that make them up. They are also used to offer you content tailored to your interests. Finally, they enable us to detect any navigation difficulties.

8.3.3 Advertising and targeted advertising cookies

In particular, advertising cookies allow :

  • avoid repeated display of the same ad, even when the ad is not linked to your preferences,
  • to determine in real time which advertisements to display according to your centers of interest in the light of your recent browsing on the Sites and the Application and on other sites,
  • to help improve your browsing experience and make it more interesting, as well as to improve the relevance of messages that may be sent to you if you have previously accepted the possibility,

In addition, Physaro may, subject to your choice, associate browsing information processed by Cookies with your Personal Data in order to send you, for example, electronic prospecting.

You can exercise your choice of cookie preferences in accordance with article 8.4.

8.3.4 Third-party cookies

The Site may use social network plug-ins such as Youtube, Facebook, Twitter, LinkedIn… For example, if the Customer is connected to Youtube while browsing the Site, and activates a Youtube video used on the Site, Youtube will be able to directly link his visit to his Youtube profile even if the Customer has not used the share button.

If the Customer interacts with the plug-ins, for example by clicking on the Facebook “Like” button or leaving a Facebook comment, the corresponding information will be transmitted to and stored on a Facebook server.


Physaro does not manage data collected by Social Networks via buttons or widgets. You should familiarize yourself with the personal data protection policies published by the Social Networks concerned, in order to find out how the data collected by the latter is processed and used, as well as the settings available to protect your privacy.

If you do not want the Social Network to link the information collected through our Company to your Social Network user account, you should disconnect from the Social Network before consulting the Site.

8.4 How can you exercise your cookie management choices?

By continuing your browsing on the Site, you accept that cookies from the Publisher and third parties may be stored on your terminal, for the purposes specified in the information banner and in the present Charter.

You can exercise your choices by clicking on the appropriate link on the cookie banner.

9- SAFETY

Physaro implements directly or ensures that its service providers implement all appropriate technical means in accordance with the rules of the art, to maintain the integrity, digital and physical security, confidentiality of data and in particular prevent them from being distorted, damaged, or that unauthorized third parties have access, capture or use them, including means of protection such as the implementation of an SSL certificate, encryption, access codes, firewall, antivirus and all other appropriate technical means.